Professional Standards & Compliance

As a professional estate agency in the UK, Magicbrick is committed to strict compliance and consumer protection. We are proud to adhere to the following standards: 

  • Property Redress Scheme (PRS): We are a registered member of the Property Redress Scheme (PRS). This provides our clients with the peace of mind that we are accountable to an independent third-party redress service, ensuring fair and impartial resolution in the unlikely event of a dispute. 
  • Anti-Money Laundering (AML): We strictly adhere to all UK Anti-Money Laundering regulations. We conduct necessary identity and proof-of-funds checks to protect our clients and the property system from financial crime. 
  • Data Protection (GDPR): Your privacy is paramount. We are registered with the Information Commissioner’s Office (ICO) and handle your personal data with the highest security, ensuring your details are never sold to third parties. 

Our Guarantee

“We are an independent business, which means our reputation is everything. If we ever fall short of these high standards, you have direct access to the business owner to resolve it immediately. That is the Magicbrick difference.” 

Our Standard of Care

At Magicbrick Estate Agents, we believe that trust is the currency of our business. We don’t just adhere to industry regulations; we set our own high standards of behaviour. When you instruct us, you are guaranteed a service built on the following promises: 

1. The Promise of Honest Advice

We pledge to always provide evidence-based advice. We will never knowingly overvalue your property simply to win your instruction, nor will we invent interest that doesn’t exist. We believe you deserve the truth about the market, even when it’s difficult to hear, so you can make informed decisions. 

2. The Promise of Transparency

We pledge to be open about our fees and processes. 

  • For Sellers & Landlords: Our terms of business are clear, with no hidden costs or confusing fine print. 
  • For Buyers & Tenants: We present property details accurately and fairly, disclosing any material information that affects your decision to proceed. 

3. The Promise of Communication

We pledge that you will never be left in the dark. We understand that silence is stressful. Whether there is good news, bad news, or no news, we commit to keeping you updated at regular, agreed intervals throughout your journey. 

4. The Promise of Respect

We pledge to treat your home and your time with the utmost respect. We conduct accompanied viewings with care, ensuring your property is secure, and we provide honest, constructive feedback after every visit.