Frequently Asked Questions

As soon as you authorise marketing, your property will be listed across major property portals including our own Magicbrick website, Prime Location, Zoopla, and OnTheMarket. We handle all enquiries, arrange accompanied viewings, and provide regular updates and feedback. All applicants are fully referenced and financially vetted before you are asked to approve a tenancy.

We offer three levels of letting services: Let Only (Introduction Service): Marketing, viewings, offer negotiation, referencing via Vouch, AST preparation, and collection of first month’s rent and deposit. Rent Collection: Includes Let Only services plus rent collection, arrears monitoring, and deposit handling. Fully Managed: Includes all of the above plus inspections, maintenance coordination, renewals, and end-of-tenancy check-outs. Optional services include photography, floorplans, gas safety certificates, EICRs, EPCs, and check-out services.

A holding deposit equivalent to 1 week’s rent is collected once an offer is accepted. This is deducted from the full 5-week tenancy deposit upon signing. The deposit is protected via the Tenancy Deposit Scheme (TDS), or you may protect it yourself. If self-protecting, proof must be provided within 30 days.

Landlords must ensure the property is safe and compliant with all legal requirements including gas safety, electrical safety, EPC compliance, and deposit protection. You are also responsible for structural maintenance and ensuring the property is fit for habitation.

Tenants undergo comprehensive referencing including credit checks, employment verification, previous landlord references, and affordability assessments to ensure suitability and financial stability.

If rent is 14 days overdue, a formal arrears reminder is issued requesting payment within 48 hours. From day 15, interest is charged at 4% above base rate plus a 3% administration fee until cleared. If unresolved, legal action such as a Section 8 Notice may be served, which could lead to possession proceedings.

Routine inspections are typically carried out every 3–6 months depending on the management agreement. Tenants are provided with advance notice, and a written report with photos is shared with the landlord.

A break clause allows either the landlord or tenant to end the tenancy early, provided specific notice conditions are met. The terms will be clearly outlined in the tenancy agreement.

Prior to the tenancy ending, both parties are contacted to confirm renewal intentions. If agreed, a renewal agreement is prepared and signed, and updated terms (including rent changes if applicable) are documented.

Tenants receive a copy of the signed tenancy agreement, deposit protection certificate, EPC, gas safety certificate (if applicable), electrical safety report, and the government’s “How to Rent” guide where required.